Hello,
We would be happy to assist you, please log onto the HiFi support portal (
http://support.hifitechinc.com) and log a support ticket, be sure to copy the URL from this forum post and include it in the ticket request.
**Please include most recent session logs, with Active Sky (only) running press the "Logs" button and save the AS_Log_Export.txt and attach to your ticket request.**
The support site requires a separate login from the forum. Please note that you cannot login with your forum credentials, you will have to create a new account.
Thank you.
