Active Sky New Device Registration Issue


New member
Hello everyone, recently I have wiped my pc clean and was reinstalling everything, I installed my active sky, logged in, and got the message saying unrecognized or new device. It asks me to type a verification code to be able to get past this message to get activesky to open. The message said the code would be sent over my email, and when I saw the email I noticed that the code itself was missing. This is the email word by word:

This message was sent by Active Sky Online. A new device has attempted to sign on to Active Sky from

To enable this device, enter the device verification code into Active Sky. The device verification code is:

This email does not provide any code, I've tried multiple times, and I was wondering if I could get any assistance here. Thanks.