Thank you, but it doesn't workHello,
We do have customers who have successfully connected with our servers. Active Sky is being blocked by security software which in some cases can be over-aggressive by default. Ensure that Active Sky is excluded from being scanned by the antivirus software.
In other cases, improper path selections or an invalid installation can prevent the database from loading correctly. Confirming proper paths selected for appdata and simulator location, and attempting a reinstall can clear up most remaining cases of this issue.
Please ensure that your Windows installation has been updated.