Submitted ASP4 Internet connection problem

[csn9636]

ASP4 can't be connected to the Internet, nor can VPN be connected，Is it because I connected to VPN when using it？please

 

[maxam]

Hello,

We do have customers who have successfully connected with our servers. Active Sky is being blocked by security software which in some cases can be over-aggressive by default. Ensure that Active Sky is excluded from being scanned by the antivirus software.

In other cases, improper path selections or an invalid installation can prevent the database from loading correctly. Confirming proper paths selected for appdata and simulator location, and attempting a reinstall can clear up most remaining cases of this issue.

Please ensure that your Windows installation has been updated.

 

[csn9636]

Hello,

We do have customers who have successfully connected with our servers. Active Sky is being blocked by security software which in some cases can be over-aggressive by default. Ensure that Active Sky is excluded from being scanned by the antivirus software.

In other cases, improper path selections or an invalid installation can prevent the database from loading correctly. Confirming proper paths selected for appdata and simulator location, and attempting a reinstall can clear up most remaining cases of this issue.

Please ensure that your Windows installation has been updated.

Thank you, but it doesn't work

 

[maxam]

I see that you have an open ticket at our support site. Please keep working with staff there to resolve the issue. This thread is not closed.

Thank you.