Unconfirmed black screen then crash after p3dv4 closes and tried to close as16

b744

Member
I was done flying in p3dv4 a short flight, and closed the sim. Then I double clicked the AS16 icon in my system tray, and my entire screen went black and I had to restart the computer

I have no messages in the event viewer

The AS16 log shows this:

9:15:05 AM:0596-Prepar3D connection not established!
9:15:10 AM:0684-failed to send external requested data: Error reading from pipe. Internal error: 233
9:15:14 AM:0376-FSX SP2 SimConnect for P3D instantiated!

The simconnect log:

9:15:05 AM:0595-Sim general message:Sim Msg: Connection closed
9:15:05 AM:0597-Sim general message:Sim Error: Exception from HRESULT: 0xC00000B0
9:15:14 AM:0376-Pre Connect P3D_Connected = False
9:15:14 AM:0376-P3D Connect Pre Attempt: Instantiated = False / mConnected = False
9:15:14 AM:0376-Sim general message:Sim Msg: fsx_simconnect is NOTHING ...
9:15:14 AM:0782-Sim general message:Sim Msg: Failed to connect - Please ensure FS is running: Error HRESULT E_FAIL has been returned from a call to a COM component.
9:15:14 AM:0782-P3D Connect Post Attempt: Instantiated = True / mConnected = False
9:15:14 AM:0782-P3D Connection Attempted
9:15:14 AM:0782-Post Connect P3D_Connected = False
9:15:24 AM:0389-Pre Connect P3D_Connected = False
9:15:24 AM:0389-P3D Connect Pre Attempt: Instantiated = True / mConnected = False
9:15:24 AM:0389-Sim general message:Sim Msg: fsx_simconnect is NOTHING ...
9:15:24 AM:0807-Sim general message:Sim Msg: Failed to connect - Please ensure FS is running: Error HRESULT E_FAIL has been returned from a call to a COM component.
9:15:24 AM:0807-P3D Connect Post Attempt: Instantiated = True / mConnected = False
9:15:24 AM:0807-P3D Connection Attempted
9:15:24 AM:0807-Post Connect P3D_Connected = False
 

maxam

Beta Team Member
It is hard to tell by the log, is Prepar3D v4 installed, and you have downloaded and installed ASP4?

ASP4 is the new ActiveSky platform designed to run with Prepar3D v4, AS2016 (AS16) maxed out with Prepar3D v3.
 

b744

Member
It is hard to tell by the log, is Prepar3D v4 installed, and you have downloaded and installed ASP4?

ASP4 is the new ActiveSky platform designed to run with Prepar3D v4, AS2016 (AS16) maxed out with Prepar3D v3.
I am using asp4 yes. A fresh install of windows 10 pro and p3dv4.
 

maxam

Beta Team Member
Are both ASP4 and Prepar3D v4 on the same PC? Have you checked event viewer to see what the crash can be attributed to? On first run I experienced the same issue and found it was an ntdll.dll crash which I think is a graphics issue. I am using ASP4 on a networked PC.

Hopefully this is a one off, you can check to see if a log was written which you can upload here using the CODE insertion tool.
 

b744

Member
Are both ASP4 and Prepar3D v4 on the same PC? Have you checked event viewer to see what the crash can be attributed to? On first run I experienced the same issue and found it was an ntdll.dll crash which I think is a graphics issue. I am using ASP4 on a networked PC.

Hopefully this is a one off, you can check to see if a log was written which you can upload here using the CODE insertion tool.
Not networked, both installed on the same PC. Nothing in event viewer. The screen just flashed black after p3d closed and I double clicked the active sky icon in my taskbar.
 

damian

Developer
Staff member
Please try next build posting soon and advise if the problem continues. Thank you!
 
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