Resolved Crash to Desktop due to Active sky

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Jaden2000

New member
Hi,
i have the problem that Active Sky sometimes crashes and my flightsim Closes..

Unbenannt.png

This happen every 2-3 Flights...
I have no Anti Virus...
 

maxam

Beta Team Member
Hello,

Please see the support page, KB article related to this issue. It does list AS16 but the fix is the same:
https://support.hifitechinc.com/Knowledgebase/Article/View/27

If you continue to have issues we would be happy to assist you, please log onto the HiFi support portal (http://support.hifitechinc.com) and log a support ticket, be sure to copy the URL from this forum post and include it in the ticket request. Please include most recent session logs, with Active Sky (only) running press the "Logs" button and save the AS_Log_Export.txt and attach to your ticket request.

The support site requires a separate login from the forum. Please note that you cannot login with your forum credentials, you will have to create a new account.

Thank you.
 

maxam

Beta Team Member
Thank you for submitting your ticket, we will close this thread and continue working with you at the support site.
 
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