Hello,
Please see the support page, KB article related to this issue. It does list AS16 but the fix is the same:
https://support.hifitechinc.com/Knowledgebase/Article/View/27
If you continue to have issues we would be happy to assist you, please log onto the HiFi support portal (
http://support.hifitechinc.com) and log a support ticket, be sure to copy the URL from this forum post and include it in the ticket request. Please include most recent session logs, with Active Sky (only) running press the "Logs" button and save the AS_Log_Export.txt and attach to your ticket request.
The support site requires a separate login from the forum. Please note that you cannot login with your forum credentials, you will have to create a new account.
Thank you.