Hello,
Please submit a support ticket at the Support Desk regarding this issue and reference this forum post also.
Please login to the support desk instead of using email in case you have logs/file attachments over 5MB's in size.
You can login to the support desk from the link below or from the tab at the top left of the forum page:
https://support.hifitechinc.com/
Please note you will need to have a registered account on the support desk
or create an account if you do not have one.