Thank you for the update. We would be happy to assist you should it happen again, please log onto the HiFi support portal (http://support.hifitechinc.com) and log a support ticket, be sure to copy the URL from this forum post and include it in the ticket request. Please include most recent session logs, with Active Sky (only) running press the "Logs" button and save the AS_Log_Export.txt and attach to your ticket request.
Please note that you cannot login with your forum credentials as the support site requires a separate login from the forum. A new support account must be created.