License, billing and order support is done via support ticket only. We would be happy to assist you, please log onto the HiFi support portal (http://support.hifitechinc.com) and log a support ticket. Please include the order or license number and a copy of the purchase receipt. (attach as .PDF)
Please note that you cannot login with your forum credentials as the support site requires a separate login from the forum. A new support account must be created.