We will need to check your setup and settings.
Please submit a support ticket with a log export and log.txt from X-Plane at the Support Desk regarding this issue and reference this forum post also.
You can export your log from the Logs button in Active Sky.
Please login to the support desk instead of using email in case you have logs/file attachments over 5MB's in size.
You can login to the support desk from the link below or from the button at the top left of the forum page: