Issue Activesky issue mfs2020

[Rencath]

Hello
What's the problem and how resolve it please ? Thanks a lot (See attached piece).

 

[Daveo]

Hello,

The servers are and have been up and running and there are no issues here with all products on my test system.
We will look into this anyway but it is probably some regional routing issues which is beyond our control.

 

[Daveo]

We are currently investigating this now.

Thank you for your patience.

 

[damian]

We're aware of an issue with DataNet downloads and actively investigating. Please uncheck "Force DataNet downloads" in general options. After setting this, a couple AS restarts may be required.

 

[damian]

This appeared to be a transient issue from NOAA data causing downstream processing errors. The problem is no longer apparent.

AS may have a corrupt data set loaded if you had this issue. If you get an error on startup, please attempt a restart, and if the issue persists please try and uninstall/reinstall cycle or you can shut down AS and manually remove all the items in your C:\users\username\HiFi\[product name]\Weather folder and a new weather set will be created. If you need assistance please open a support ticket. Thank you.