ASXP closed down - "downloaded data set appears corrupt"

[Chrix]

Hi,

today I had another sudden "shutdown" of ASXP (build 7014, SP1).

Error message in the log:

The downloaded data set appears corrupt. Please contact support to report this. Active Sky cannot function propertly at this point and will shut down. On next startup Manual Mode will be enabled with the last valid data active. You may retry at that time.

Strange thing, just before this log message it says:

Correctly parsed metar entries: 4850

I deleted the LastDownloadedWx file just before this flight, otherwise this would have been my first suspicion. Any hint?

Regards,

Christoph

 

[Daveo]

Hello Christoph,


Please submit a support ticket with a log export at the Support Desk if you haven't done so regarding this issue and reference this forum post also.
You can export your log from the Logs button in Active Sky.

Please login to the support desk instead of using email in case you have logs/file attachments over 5MB's in size.

You can login to the support desk here:

https://support.hifitechinc.com/

 

[Chrix]

Hi Daveo,

my last flight today was okay. Very strange... I'll submit a support ticket once the error occurs again.

Thanks!

Christoph

 

[Chrix]

Error appeared again... support ticket filed.

 

[Aonang]

Why can't I view this content in "your Region"?
I have an identical problem and it would be VERY helpful if I could learn from others. Afterall, that is the sole benefit of using a forum for support.
Mike

 

[dman87]

Why can't I view this content in "your Region"?
I have an identical problem and it would be VERY helpful if I could learn from others. Afterall, that is the sole benefit of using a forum for support.
Mike

It's affecting P3D and MSFS users as well so it appears to be a server issue.

Also if you're from the UK then the image provider (imgur) which is where that image is hosted is banned in the UK now (for the "content not viewable for your region")

 

[aua668]

Same error here for ASP3D.
Rgds
Reinhard

 

[MrEurocup]

Same here at 1130Z for Active Sky for P3Dv4

 

[Daveo]

Hi Guys/Gals,

The servers are and have been up and running and there are no issues here with all products on my test system.
We will look into this anyway but it is probably some regional routing issues which is beyond our control.

 

[Daveo]

We are currently investigating this now.

Thank you for your patience.

 

[damian]

We're aware of an issue with DataNet downloads and actively investigating. Please uncheck "Force DataNet downloads" in general options. After setting this, a couple AS restarts may be required.

 

[damian]

This appeared to be a transient issue from NOAA data causing downstream processing errors. The problem is no longer apparent.

AS may have a corrupt data set loaded if you had this issue. If you get an error on startup, please attempt a restart, and if the issue persists please try and uninstall/reinstall cycle or you can shut down AS and manually remove all the items in your C:\users\username\HiFi\[product name]\Weather folder and a new weather set will be created. If you need assistance please open a support ticket. Thank you.