Resolved Server problem?

[boeingroyale]

Hello everyone!
Bought yesterday ASP3D and after lot of closing and re-opening ActiveSky program, It came up with this error.
Almost 10 hours have passed but can't load it up.
I send a ticket request but I got no response.
Any suggestions?

 

[Daveo]

No server issues here.

Make sure ASFS closes down properly and is not forced closed.
If using a VPN make sure Active Sky is properly closed and logged out before disconnecting your VPN session.


Let me know if this helps.

All support tickets are handled and responded to in the order they are received.

Normal response/reply time for each ticket is up to 24 hours Monday thru Friday and up to 48 hours on the weekend and observed holidays.

Please Note the following:
If you append or add to your current open ticket before we respond to it, it will be reset and placed at the back of the queue and the 24/48 hour response time will be applied again which will cause delays in resolving your issue.

Thanks for your understanding!

 

[boeingroyale]

Hi!
Thanks for quick response; I don't use any VPN and usually close the program with "X".
Where should I look for this "already existing session"?

 

[Daveo]

Check your ticket in about 10 minutes.

 

[boeingroyale]

All fixed now; thanks alot for your kind support!

 

[Daveo]

No problem!